Question 1

Who makes the artwork?

Accepted Answer

All of the designs are original creations of Mary M Spencer.

Question 2

Is the email ***(info@wattoonline.com)*** from MaryMSpencerDesign?

Accepted Answer

Yes! You can contact Mary at ***(info@wattoonline.com)***, but you might also receive an email from ***(Marymspencerdesign@wattoonline.com)(Marymspencerdesign@wattoonline.com.)***

Question 3

How Does This Ship?

Accepted Answer

We will always ship the most economical way unless otherwise requested. Items ship in a rigid envelope or box. I offer free shipping over $45.

Question 4

My Package or Product Arrived Damage, What Should I Do?"

Accepted Answer

Our postal services try their best to deliver packages in a timely and careful manner, but occasionaly accidents happen. If your package arrives and the box looks beat up, please do the following:
1. immediately take a picture before you open the package
2. Once the package is open, take another picture before taking the product out of the package
3. Take a picture of the damage done to the product 
4. Take a picture of the shipping label on the package
5. Email us as soon as possible with the above information so we can put in a claim
 
Thank you for your help on this. The more visual information we can give the postal service, the more easily, quickly and likely we will get the issue resolved.

FAQ